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All packages are shipped in our personalized signature packaging. All shoes come individually wrapped and inside our signature dust bags. Depending on the material or color of your item, you will receive either a Natural or Black Shoephile dust bag. All shoe boxes are recycled, however, you may request shoe boxes in the customer comment box at checkout.

All GROUND SHIPPING orders placed before 3:00 pm PST will be shipped out the same day following verification and payment authorization. Please make sure your billing information is input correctly at the time of checkout. In the event that your billing information is input incorrectly, your order may be delayed if additional information is needed. All orders being placed with NEXT DAY SHIPPING or TWO DAY SHIPPING must be placed before 2:00 pm PST to have your package ship out the same day (no deliveries on weekends or holidays). All packages are processed and shipped Monday through Friday from 9:00 am - 3:00 pm PST. If your order is placed after hours, on a weekend or holiday, your order will be processed and shipped the following business day.

Free shipping on all domestic orders that exceed $75 before shipping cost and after any discount code is applied (customer must select this option at checkout). If your order does not qualify for free shipping, we offer our $8.00 flat rate ground shipping (offer excludes Alaska, Hawaii, Puerto Rico and Virgin Islands). All packages are shipped with UPS or USPS. We do not offer international shipping at this time. 

We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery. A $15 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason.

All items on our SALE tab are non-refundable, non-returnable and non-exchangeable. All items on our SALE tab are FINAL SALE. All discounted items are also FINAL SALE. We reserve the right to add or remove items from our SALE tab at any time. Any sale or final sale item received for a return or exchange will not be honored. A store credit with a 15% restocking fee will only be honored. No exceptions.

Please see LOCAL PICK-UP INFORMATION for details.